After creating the “Gold Standard” in Florida Real Estate Sales, CENTURY 21 launches the same stellar service on the Florida Vacation Rental Management market!!! In addition to being the most recognized name in Real Estate worldwide, CENTURY 21 now offers Vacation Rental Homeowners the opportunity to “Go Gold” with:

Maximum Bookings

CENTURY 21 Florida Vacation Rentals maximizes our Vacation Homeowner’s rental bookings by executing innovative, aggressive and comprehensive marketing campaigns. The same techniques that keep us atop the competition in Real Estate Sales, are the same resources we use for our successful Vacation Rentals.

• Consistent analysis of lifestyle trends and targeting strategies.
• Search Engine interfaces are implemented and reviewed daily along with sponsored links, banner ads and pay per click campaigns on the web.
• Our informative, well-organized and easy to use website utilizing only the highest quality digital photography compliments our online booking system for you and your guests.
• Full color brochures and professionally designed customer take-aways portray our dedication to excellence and our growing inventory of premium accommodations.
• Advertising through local and regional Chamber Of Commerce sources along with radio and television avails offer your Vacation Rental direct leads for prospective guests.
• Print advertising in targeted circulars, magazines and newspapers throughout the world are placed with careful attention to seasonal timing in order to optimize exposure of your property.

Unmatched Care For Your Investment

The proper care of your vacation rental home is not only YOUR biggest concern, it’s of great concern to your GUESTS as well. Our detailed attention towards the proper care for your treasured investment is not just our job, but part of our continued commitment to both clients: YOU and the GUEST.

• In-House and Vendor supported maintenance for your property allows us to react quickly to any situation involving mechanical issues, no matter hour and day of the week it might occur.
• The highest housekeeping standards are implemented on all of our properties in order to meet owner and tenant expectations.  Follow-up training and regular inspections offer a successful first impression of your property at all times.
• Separate inventory and Guest damage inspections conducted after each check-out offer protection from unwarranted damage expenses to the owner.

Timely Communications

Communication should be at the convenience of the homeowner. While emails are certainly convenient, they do not replace the need to pick up the phone and talk.  CENTURY 21 Florida Vacation Rentals believes communication is our number one priority to our owners and guests:

• Every telephone and email message is responded to by the end of the day. Our clients deserve to know their question has been received and that a resolution is in process.
• Our telephones are manned by REAL people…not electronic systems with confusing directions.

Guest Services

Rental guests should feel special. They work 51 weeks in order to experience one memorable getaway to the Sunshine State, and CENTURY 21 Florida Vacation Rentals wants to make sure they understand their importance to us:

• All of our owners are given an option to participate in our “Gold Ribbon” program, in which one of our highly-experienced Guest Services Agents greets you Guest at your property within an hour of their arrival to introduce and orient them to their surroundings, pointing out physical and mechanical features of you unit while ensuring that they receive our CENTURY 21 “Gold Standard” treatment to make their vacation memorable.
• Telephone calls are made one week in advance of our Guest’s arrival along with a follow up call 24 hours after check-in to convey our excitement for their arrival and to ensure guest satisfaction.
• Email responses to all Guest inquiries are prompt and informative.
• Follow up newsletters become a welcome reminder of their vacation in your unit all year long.
• Linens are a standard feature in the quality homes we offer our guests, with beds made, bath and kitchen linens for guest and owner arrivals.
• Our Property Management software logs all Guest requests, inquiries, and issues so that we may integrate them in our Guest history database. Our staff will be able to personalize the handling of any future calls from Guests to the point where we know what property they rented previously, the fact that they have 4 children, and even what maintenance requests they made during their last visit. This feature will continue to keep CENTURY 21 Florida Vacation Rentals on the cutting-edge of customer service in this area.
• A comprehensive inspection program has been implemented to ensure everything is as it should be when a Guest checks into your property. In those situations where service recoveries are necessary, service calls to housekeeping and maintenance are acted upon promptly and are followed up on from management to ensure guest satisfaction BEFORE a guest arrives to your unit.
• Guests are supplied with an arrival package at your property which properly welcomes them to the area with pertinent information and starter supplies of soap, paper products and other items that will postpone their inevitable trip to the grocery store for a few hours and allow them to relax sooner.

Property Management

In some cases, property owners do not wish to rent their property or be part of a rental pool, however, they do desire professional management services for their investment property.

• At CENTURY 21 Florida Vacation Rentals, we offer an exclusive Property Management Program whereby owners of houses and condominiums not seeking rentals can contract with us for a number of services such as housekeeping, light maintenance, and home inspections.

For more information on this feature, and the minimum balance required in escrow to satisfy operating costs necessary for proper execution, please contact our offices for more information.

Let us introduce you to a new era in Rental Management services and explain our “Gold Standard” commitment. Contact Craig Stegall to receive a comprehensive overview of the policies designed to benefit you, your investment, and your guests. You’ll learn how doing business with the right company can make all the difference between an average vacation, and a “Gold Star” Experience!!!

Craig H. Stegall – General Manager – CENTURY 21 Florida Vacation Rentals

(800) 780-5020 ext. 100

cstegall@c21novelli.com